For those businesses that are just getting started, it’s important to understand precisely what they are getting into when partnering with a freight company.
The main responsibility of a freight shipping company is transporting your freight to its destination. Understand that freight shipping companies do not necessarily carry the products themselves. Though a lot of freight companies do have their own trucks, in many cases, they partner with carriers to help ship the products by land, air, or sea. They also handle all of the logistics, including tracking the packages and all of the paperwork involved with crossing borders.
An important service that freight shippers offer is refrigerated trucking with tracking ! They should be able to provide up to the minute details on exactly where your shipments are and give accurate estimates on when they will arrive to their destination. This is crucial because customers today expect to have access to the same info. They want to know the locations of their packages and with nearly the same insight as the company shipping the product.
ON-TIME FREIGHT DELIVERY
One sure way to kill customer retention is to not deliver packages on time. A Trucking shipping company should be able to guarantee on-time delivery on the overwhelming majority of its shipments. As a business employing a freight company, you want to be able to offer the same to your customers. If late deliveries consistently become an issue, consider working with another freight company.
FREE/ACCURATE FREIGHT SHIPPING QUOTE
There are a lot of factors that go into an accurate freight shipping quote. Of course, the distance the freight is travelling matters as does freight class, warehousing costs, any associated tariffs, plus any specific transport needs your product may have such as being kept refrigerated. The mode of transport is also something that will affect the cost of your freight. A freight shipping company should be able to provide several Flatebed and trucking shipping quotes which differ based on how the product will be shipped.